Privacy policy

UNIGRANDCOMMERCE LLC, DBA IHOSTORE Privacy and Data Handling Policy

1. Introduction

At UNIGRANDCOMMERCE LLC, DBA IHOSTORE, we value the trust our customers and partners place in us to handle their information responsibly. This Privacy and Data Handling Policy outlines our commitment to safeguarding the data we collect, process, store, use, share, and dispose of. We comply with all applicable legal and contractual requirements to ensure the privacy and security of Personally Identifiable Information (PII) and other sensitive data.

2. Data Collection

We collect data that is necessary for providing our services, enhancing user experiences, and complying with legal obligations. The types of data we collect may include:

• Customer Information: Such as names, contact details, and transaction history.
• Technical Data: Including IP addresses, browser type, and usage data collected through cookies and other tracking technologies.
• Amazon Information: Data provided through integration with Amazon’s APIs, including order details and PII, as permitted by Amazon.

3. Data Processing

The data we collect is processed to:

• Fulfill orders and provide customer support.
• Improve our products and services.
• Comply with legal obligations and enforce our agreements.
• Conduct internal audits and data analysis to improve our operations.

All data processing activities are performed in accordance with applicable laws and industry best practices.

4. Data Storage

We store collected data in secure, encrypted databases hosted on trusted platforms like AWS. All data at rest is encrypted using industry-standard encryption algorithms such as AES-256.

5. Data Usage

Data is used solely for the purposes for which it was collected, including:

• Providing and improving our services.
• Communicating with customers and partners.
• Fulfilling legal and regulatory requirements.

We do not share data with unauthorized third parties and limit access to authorized personnel only.

6. Data Sharing

We may share data with trusted third-party service providers who assist us in operating our business, provided they adhere to our data protection standards. We do not sell or rent personal data to any third parties.

7. Data Retention

Data is retained only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Personally Identifiable Information (PII) related to orders is retained for less than 31 days after order shipments, unless otherwise required by law or for business purposes.

8. Data Disposal

When data is no longer needed, we securely dispose of it through methods such as secure deletion, data anonymization, or physical destruction of storage media. This ensures that sensitive information cannot be recovered or misused.

9. Security Measures

We implement a variety of security measures to protect data, including:

• Encryption: Data is encrypted both in transit and at rest.
• Access Controls: Access to data is restricted to authorized personnel based on job function and business need.
• Monitoring and Auditing: We monitor our systems for unauthorized access and regularly audit our security practices.

10. User Rights

Users have the right to:

• Access the data we hold about them.
• Request corrections to inaccurate data.
• Request the deletion of their data under certain conditions.

Requests can be made by contacting us at support@ihostore.com.

11. Incident Response

We have a robust incident response plan in place that includes:

• Monitoring for potential security incidents.
• Immediate action to contain and mitigate any data breaches.
• Reporting security incidents involving Amazon Information to security@amazon.com.

12. Policy Updates

This policy may be updated periodically to reflect changes in our practices or regulatory requirements. The latest version will always be available at [Insert URL].

13. Contact Information

For any questions or concerns about this policy or our data handling practices, please contact us at:

UNIGRANDCOMMERCE LLC, DBA IHOSTORE

7901 4th Street North
Ste 300
SAINT PETERSBURG, FL, 33702
727 300 2205
support@ihostore.com