Shipping & Returns

We want you to be happy with your purchase from IhoStore. If you have any questions or experience an issue with your order, please contact us through our Contact Us page. We’ll be glad to help.

Returns

Most unopened and unused products may be returned within 30 days of delivery.

To request a return:

1. Contact us with your order number and reason for the return.

2. We will provide return instructions and, when required, a Return Merchandise Authorization (RMA) number.

3. Return the product in its original packaging and in resalable condition.

Please do not send a return before contacting us, as this may delay processing.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Non-Returnable Products

For health and safety reasons, we cannot accept returns of:

• Opened or used food, beverages, dietary supplements, personal care products, cosmetics, fragrances, or pet products;

• Products without their original packaging, seals, or labels;

• Clearance, final-sale, or personalized products;

• Products returned more than 30 days after delivery.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within 7 days of delivery.

Please include:

• Your order number;

• A brief description of the issue;

• Photos of the product, packaging, and shipping label, when available.

After reviewing the information, we will provide an appropriate resolution, such as a replacement or refund. IhoStore will handle any necessary claim with the shipping carrier.

Refunds

Once your return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method.

Please allow up to 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Products that are opened, used, incomplete, damaged after delivery, or returned without authorization may not qualify for a full refund.

Exchanges

The fastest way to receive a different product is to return the eligible item and place a new order. If the original item was damaged, defective, or incorrect, please contact us before placing another order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but orders that have already been processed or shipped cannot be canceled.

Shipping

Delivery times shown during checkout are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors. Then contact us so we can assist with the carrier investigation.

Contact Us

For return requests or questions about your order, please use our Contact Us page and include your order number.